Sean's Blog

Blog > Sean Copeland > Sean's Blog > Your Smartphone Is Costing Restaurants Money

Your Smartphone Is Costing Restaurants Money

This is fascinating.

10 years after it opened a restaurant in midtown Manhattan is still full almost every night, but profits keep going down.  When they adjust for inflation, food costs, etc... profits are still (as a precentage) way off from where they should be -- especially given the fact that the place is full everynight.

They began to study security footage from July 2004...and compared it to security footage from July 2014 and what they found is amazing:

Today's technoogy (smart phones) distracts diners. It takes them longer to order, longer to eat, longer to pay, and then they blame the restaurant for the wait!  All of those extra minutes have added up to the restaurant turning over fewer tables on a busy night in 2014 than they did in 2004 -- and smartphones are TOTALLY to blame!

--More than half of diners spent an average of 3 minutes taking pictures of food

--A third of those people retake the photo

--More than half asked their waiter to take a group photo..and half of those folks asked the server to re-take the pic

 

So, what do you think?  Are cellphones really causing massive disruptions to restaurant service? Would you be a fan of restaurants banning cell phone use in their dinning room?

Have you been in the light bulb aisle lately? Audio titled Old Man Rant: My Meltdown In The Light Bulb Aisle by...
Heather Tallman (our resident busy mom who likes to cook from Basilmomma.com ) joins me each week to chat about...
As I gear up to particpiate in the 10th annual Monumental (Half) Marathon on November, 4th... I wanted to share the best piece of running advice I ever received. A running coach at the YMCA said slow down.
My hope here is to save you some money... i.e. don't waste your money on these chips if they're not any good.....
Reason number 703 I don't go to the movies that often... Photo Credit: Michael Blann / Digital Collection /...